We accept Visa, Master Card, Discover and American Express Cards
Rates are subject to Buncombe County
and North Carolina State Sales and Lodging taxes.
Check-in and Check-out: Check-in at our Asheville Bed & Breakfast is from 3:00 PM to 6:00 PM. Please call to notify us in advance if you are delayed or expect to arrive later than 6:00 PM so that we can arrange for your arrival. Early check-ins will also need to be arranged in advance.
Check-out is at 11:00 AM. Check-outs later than 11:00 AM are possible but, unfortunately, are reviewed on a case-by-case basis. The primary determinant is whether the room is needed for the indicated night to allow us time to clean and refresh the room before 3:00 PM.
Reservation Deposit: To confirm your reservation, a minimum deposit equal to one night’s stay is required. We accept American Express, Visa, Master Card, and Discover, and the credit card deposit is processed at the time of booking.
Cancellation Policy: If notification of cancellation is received 14 days before the arrival date (30 days’ notice for specific special packages, events, and the month of October), the deposit is refundable, less a $30 cancellation fee per room. If the guest booked through an Online Travel Agent such as Booking.com, Expedia, or others, it is up to the guest to contact the Agent directly.
If notification of cancellation is received (13) days or less before the arrival date (30 days’ notice for specific special packages, events, and the month of October), the total amount of the deposit is charged and is non-refundable. No-shows will be charged for the entire stay. Early departure falls within our cancellation policy. There are no refunds for early departures. We reserve the right to treat a partial cancellation as a cancellation for the entire stay. Cancellations should be made by phone where possible. A guest may notify us via e-mail, but we may call you directly to confirm.
Cancellations with less than seven days notice will result in guests being charged for the full balance of the reservation. Any form of refund will be subject to the Inn being able to resell the room nights that were impacted. Early departures, partial cancellations, and stays that are shortened due to medical or family emergencies, bad weather, missed or canceled flights, or change of plans fall within the cancellation policy.
There is an alternative solution available to all reservations that need to cancel their stay. The amount that has been collected can be converted into a gift certificate to be used against a future reservation. There is no cancellation fee applied against reservations that opt for this procedure.
Smoking & Vaping: Smoking, vaping, or any use of a tobacco product is not permitted in the inn or anywhere on the grounds. Failure to observe our non-smoking policy within our historic home will result in a $250 charge.
Registered Guests: Only registered guests of North Lodge Bed & Breakfast are allowed on the property and in our historical Lodge for any extended period of time. We are sorry, but local health ordinances do not allow us to include non-guests in any meal service.
Damages: After check-out, your guest room or suite in our Inn will be inspected for property damage, including missing amenities, heavily soiled linens, and carpet stains. We reserve the right to seek payment for any expenses incurred for repair or replacement.
Capacity/Occupancy: Each room has a maximum capacity, which is determined by county regulations. All rooms in the B&B are double occupancy.
Children: Guests staying in our Asheville Inn expect a quiet, adult environment, therefore we welcome only teenagers 13 and older.
Pets: We are unable to accommodate pets of any kind. We recommend At Play with Sparky Kennels, just 1/2 mile from the North Lodge at 542 Short McDowell St, Asheville, NC 28803. Contact them at 828-254-5772.
If the pet qualifies as a service animal under the regulations administered by the ADA, please call so that we can make the necessary arrangements. We are sorry, but comfort or emotional support pets do not qualify as service animals per the ADA.